STS provides Post Deployment System/Software Support (PDSS) to ensure that a mission critical computer system continues perform its operational mission, and readily accommodates both mission and production upgrades. Key activities include:
• System/Software Development, Integration, and Testing
• Customer Help Desk Support
• Maintenance and Updates
• Configuration and Process Management Support
• Security Engineering
• Automation Support
• Software License Management
• System/Network Administration
• Service Requests
• Incident Management
• US Army Rapid Equipping Force (REF)
• Defense Information Systems Agency (DISA) and the US Army Program Directorate, Program Manager - Counter Rocket, Artillery, Mortar (C-RAM)
US Army Rapid Equipping Force, ISR Program STS provided embedded SFSRs who supported all computer software and hardware components in Kuwait, Iraq, and Afghanistan. The SFSRs utilized IBM®’s Rational Unified Process (RUP) toolset to provide a web-enabled repository database for maintaining program and system requirements, Configuration Management, system trouble tickets, test and evaluation, as well as material, documentation and reporting management. These efforts included customer liaison, a 24x7 Customer Service Support Desk and troubleshooting (diagnose, fault isolate and document all maintenance actions) for all software and hardware.
Counter Rocket, Artillery, Mortar (C-RAM) STS provided fully trained and certified, embedded operators and unit-level maintainers to operate and sustain C-RAM Sense and Warn (SnW) components at FOBs in the austere environment of Afghanistan. The SnW components provide soldiers the ability to defend against enemy rockets, artillery, and mortar rounds by detecting these attacks and providing accurate, localized warning for incoming rounds as well as intercept capability to destroy the incoming rounds. On this contract, STS unit-level maintainers provided systems engineering and technical support which include equipment installations, hardware and software system integration, test and evaluation, help desk, and troubleshooting.